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I have USA Communications Internet service that is when I wants to work.i have called tech support so much it seems they know my number and will put me on hold 15 -20 minutes at a time just to tell the same thing . Well thats depends on the tech had one tell me it was up and running for the past 3 days while i was looking at it unplugged to do a hard reset.

Which i have to do just about every day. They schedule technician's to come out but i end up with an installer that looks at the pritty lights and tells my wife its working. Cause at the time it is. Tells her of it goes out give him a call but leaves no direct number.

Then it goes out and they schedule and never show up. This is the 2nd modem they say the lines are good. So it has to be on their end.some kind of spike from what I've read.

Sucked with Coosa and sucks with USA Communications but Pell City is getting a brand new office. Fix the problem s .

Product or Service Mentioned: Usa Communications Technical Support.

Reason of review: Poor customer service.

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